1. Company issues
Ask1:your company a trading company or a factory?
Answer1:We are an integrated industrial and trading company.
Ask2:Where is your company located? Can I visit?
Answer2:We are a company in Xi'an, Shaanxi Province, China. welcome customers interested in cooperation to visit us. We have our own production factory and all production processes are open for inspection.
Ask3:Do you offer after-sales service? What kind of after-sales service do you offer?
Answer3:Of course, each series of products has a corresponding warranty policy. Please contact us for consultation.
Ask4:What are your working hours?
Answer4:Beijing time, Monday to Friday, 9:00 a.m. to 10:00 p.m. Outside of business hours, you can contact us by email, and we will respond promptly upon receiving your message.
Ask5:Do your products support third-party testing, such as SGS and FDA?
Answer5:Many of our products have been certified by third parties such as SGS and FDA, and many products have applied for multiple patent development certificates in China.
Ask6:How long does it usually take to receive a reply after sending an inquiry?
Answer6:We usually respond to inquiries within 1-4 hours after receiving your email.
2. Product issues
Ask1:Do you offer customization for your products? Can I put my logo on the product?
Answer1:Our products support customization of specifications, and of course we also support placing your required logo and text on the product.
Ask2:What is the product packaging?
Answer2:Our website has some pictures of the outer packaging for your reference.
Ask3:What information do I need to provide if I want a quote? Do you have a product quotation form?
Answer3:If you would like to learn more about our products and prices, please contact us promptly to request a product catalog and a quotation list for the corresponding products.
Ask4:How long does delivery usually take?
Answer4:Different products and quantities have different manufacturing cycles. Please feel free to contact us for specific inquiries. If you have small batch order requirements, our product warehouse has stock available.
